This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4191335
Summit Utilities
Field Support Service Representative I
FAYETTEVILLE, AR, US | FORT SMITH, AR, US | LAWTON, OK, US | LITTLE
ROCK, AR, US | MAUMELLE, AR, US
Full-Time
24 days ago
2466
Join our Growing Team and see why Summit Utilities, Inc was named as
one of the Fastest Growing Denver Area Private Companies 2019 and 2020;
Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best
Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and
Missouri 2023.
Summit was also recently named one of Forbes 2023
Americas Best Small Employers.
Summit is a growing natural gas utility company providing safe, reliable
and clean burning natural gas service to homes and businesses in
Arkansas, Colorado, Maine, Missouri and Oklahoma.
Being part of the
Summit team means embracing excellence, diversity and innovation,
committing to safety each and every day, and doing all that we can to
serve each other, our customers and the communities where we live.
We
aim to bring warmth and energy to everything we do.
We have an exciting opportunity open for a Field Services Representative
I with the opportunity to work from one of our offices in Little Rock,
AR, Fort Smith, AR, Fayetteville, AR, Maumelle, AR or Lawton, OK.
POSITION SUMMARY:
This highly visible role will serve as a strategic partner in supporting
the continued Field Service activities at Summit Utilities, Inc.
As a
direct report to the companys Field Support Services Manager, this
position will be responsible for providing clerical and customer service
support including data collection and entry, information/data analysis,
document preparation, and report generation for field services and gas
operation.
PRIMARY DUTIES AND RESPONSIBILITIES
- Prepares and maintains various operations reports to ensure
operational excellence.
- Assists with third party damages through Riskconnect, Korterra, and
811 One Call.
- Accurately codes invoices; and reconciles credit card expenses
utilizing an on-line system.
- Documents fleet maintenance schedules, mileage reports, notification
of CDL certification requirements, vehicle inspections, etc.
- Researches and provides information to resolve customer issues.
- Utilizes SAP and FSM to research information for field personnel as
requested.
- Generate bulk service orders as requested by operations.
- Corrects orders and issues in SAP, FSM and C4C.
- Requests for information and/or records maintenance in compliance
with legal retention schedules while following prescribed procedures
and practices.
- Receives, stores and issues materials and supplies as needed based
on regional needs.
- Performs other duties as assigned.
EDUCATION AND WORK EXPERIENCE
- High school diploma or General Equivalency Diploma
- 2+ years of customer service or clerical experience using
computerized systems.
KNOWLEDGE, SKILLS, ABILITIES
High attention to detail, strong organizational skills and able to solve
problems.
Strong oral and written communication skills to convey accurate
information to customers, co-workers, and vendors.
Strong ab
PI240300070
Summit Utilities is an Equal Opportunity Employer and does not
discriminate against any applicants for employment based on their race,
color, religion, sex (including pregnancy, sexual orientation, or gender
identity), national origin, age, physical or mental disability, genetic
information, veteran status, uniformed service member status, or any
other status protected by law.
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