Posted by University of Maryland, Baltimore

The West Baltimore RICH Collaborative team is seeking a Community Outreach Worker I (Contractual).
The Community Outreach Worker II (COW II)is responsible for helping neighbors navigate and access services.
The COW II will refer the neighbors to other members of the West Baltimore RICH Collaborative team for follow up with social and economic issues and increase awareness and need for health prevention related to hypertension and social isolation.
This position also participates in outreach and health screening activities organized by the West Baltimore RICH Collaborative.
Contacts and interactions vary and may involve multiple constituencies such as direct interaction with the West Baltimore RICH executive management, community organizers, the general public, patients, physicians, colleagues, assigned staff, vendors, contractors, and consultants for the purpose of providing and exchanging information.
This is a Contractual Position
UMB is a public university and constituent institution of the University System of Maryland.
All employees are expected to work primarily physically within the State of Maryland.

Primary Duties:
Provides crisis intervention through individual counseling, providing basic health education, assisting clients access various social services, and referring clients to alternate care facilities.
Conducts initial assessment in order to determine individual client needs.
Speaks before neighborhood groups and attends community meetings to establish communication and rapport; to promote services; and assist in resolving problems facing the community.
Prepares and distributes informational literature.
Participates in the evaluation of materials and methods designed to meet the educational needs of the client community.
May provide guidance and training over other outreach workers.
Establishes a supportive relationship with neighbors and their families to encourage their active engagement in their health care and support programs.
Assists with scheduling appointments as needed and assists neighbors to find appropriate resources.
Collaborates with care team or partners to help neighbors understand care plans and self-care management goals while trying to reduce cultural and socio-economic barriers.
Provides timely communication to the team and reports neighbor needs/issues to ensure coordination of care and appropriate referrals to other members of the care team.
Assists neighbors in completing applications or other requirements for accessing services and follows up to provide assistance to support neighbors accessing services.
Participates in focused outreach, community health screenings, and community events to promotes services and programs within the West Baltimore RICH Collaborative.
Engages in community-based events which occasionally occur in the evening hours and on weekends.
Provides referrals for community services as appropriate and in consultation with the care team.
Provides accurate and timely documentation and reports in compliance with UMB, partner sites and funder needs.
Performs all of the duties of a Community Outreach Worker I.
Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.
Incumbents perform other related duties assigned.
Specific duties and responsibilities may vary based upon departmental needs.
Minimum Qualifications Education:High-school diploma or GED.
Experience: Two (2) years of experience in community outreach, health care, research, and/or social services.
OTHER:Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Required Knowledge/Skills/Abilities: General knowledge of community and/or social service resources and programs.
Skill in conducting interviews and assessing client needs.
Ability to communicate effectively orally and in writing.
Ability to establish and maintain effective working relationships.
Ability to operate computers and other office equipment.
Ability to write reports and maintain records.
Ability to work in extreme weather conditions.
Ability to perform extensive standing and walking.
Ability to handle sensitive and confidential matters with discretion and tact.
Ability to interact with the public, health care providers, community organizations, and social service agencies.
Ability to maintain poise and courtesy under pressure.
CONDITIONS OF EMPLOYMENT: Employees in this job class may be required to use their personal automobile while conducting official business and possess a valid Maryland Non-commercial Class C or Commercial Class B Driver's License (CDL).
Candidates selected for employment may be subjected to medical inquiries and/or medical examination to determine ability to performthe job.
Employees in this job class may be required to successfully pass a police background check.
Preferred Knowledge/Skills/Abilities: Knowledge of the UMB, West Baltimore RICH Collaborative and practice-site operations, operating principles, guidelines, and bylaws.
Excellent leadership, customer service, organizational and presentation skills as well as the ability to effectively communicate the West Baltimore RICH Collaborative vision, and motivate others to achieve it organizationally, departmentally, and personally/professionally.
Ability to communicate effectively (verbally and in writing).
Ability to plan and organize work initiatives to successfully accomplish center/organizational goals and objectives.
Ability to multi-task, prioritize and delegate as appropriate.
Strong analytical, problem solving and interpersonal skills.
Ability to identify, develop and implement short/long-term strategic goals and objectives.
Ability to develop and maintain customer relationships; influence, build credibility and trust.
Ability to think critically as well as apply critical thinking skills.
Ability to advocate for patients/clients.
Ability to document in using an electronic health record.
HIRING RANGE:$20.51/hour - $23.00/hour, commensurate with education and experience.
UMB is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy.
For assistance related to employment, please contact the Talent Recruitment department [email protected].
If you anticipate needing a reasonable accommodation for a disability under the Americans with Disabilities Act (ADA), during any part of the employment process, please submit aUMB Job Applicant Accommodation Request.
You may also [email protected].
Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.
The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates.
Individuals may report concerns or questions to the Title IX Coordinator.
For more information, follow this linkUMB Notice of Non-Discrimination.
Job:

CI Exempt or Non-Exempt Staff
Organization:

Office of Community Engagement
Title:
Community Outreach Worker II (Contractual)
Location:
null
Requisition ID:
240001OB