Posted by Northern Arizona University

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6989586  r r
Patient Services Assistant, Sr.
r r
Location:
Campus Health Services r
Regular/Temporary:
Regular r
Job ID:
608347 r
Full/Part Time:
Full-Time r r Workplace Culture NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond. [](https://apptrkr.com/getredirect.php?id=6133548&targetURL=https://nau.edu/president/strategic-plan/){ckesavedhref=https://nau.edu/president/strategic-plan/ isparent= target=blank} Special Information - Position will be mainly indoors. - On-site potential exposure to contagious illness and bloodborne pathogens in daily activities. - Physical demands include: sitting, standing, bending and lifting of a minimum of 20 lbs on occasion. - This position is posted as Patient Services Assistant, Sr., which is a working title, the NAU system title for this position is Administrative Services Assistant, Senior. Job Description The Patient Services Assistant, Sr.
for Patient Services at Campus Health Services manages the front office operations and provides administrative support for Patient Services.
The position requires a variety of advanced office/administrative skills related to the work unit; the ability to analyze and respond to administrative matters within established limits to ensure the departments needs are being met and that the CHS policies and procedures are being followed.
This position is expected to communicate regularly with the Manager of Patient Services. Lead Administrator - 45% - Manage front office operations. - Assist with hiring and training of new staff and student workers. - In absence of Manger, will be responsible for managing Patient services, ensuring adequate coverage for Patient Services and clinic, and make changes to accommodate clinic needs. - Assist Manager with building provider schedule. - Responsible for maintenance of office equipment. - Responsible for supply order. - Provide support to all of CHS staff as needed. Patient Registration - 35% - Schedule Patient appointments for Campus Health Services. - Assist patients with check-in and completing appropriate paperwork. - Update confidential patient information. - Verify accuracy of patient's insurance information and entering in patient chart. - Enrolling students into Louie Care and Student health insurance. - Assist patients with check-out and appropriate payment. - Assist in scheduling patients who may be walking-in for a same-day appointments or urgent care clinic. Customer Service - 15% - Maintain superior customer service skills. - Screen telephone calls for Campus Health Services to include documenting accurately messages in the electronic health record. - Receiving and posting payments. - Provide parking access to patients. - Handle customer queries. Other - 5% - Other duties as assigned. Minimum Qualifications - High School Degree. - 1 to 3 years of relevant experience. - Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis. Preferred Qualifications - 4 years of increasingly responsible office/administrative experience. - Experience in a medical setting. - Experience with Electronic Health Record. Knowledge, Skills, & Abilities - Knowledge of policies, practices, procedures and terminology of assigned functions. - Skill in developing and maintaining good working relationships. - Skill in both oral and written communication. - Skill in operation of a variety of office machines. - Ability to problem solve and make decisions. - Ability to display consistent, positive communication and customer service skills. - Organizational skills. - Ability to multi-task. - Ability to work effectively with people from a variety of cultural backgrounds. Background Information This position has been identified as a safety/security sensitive position.
Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.
If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.
Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.
Finally, each year Northern Arizona University releases an